ORDERS

 

How do I create an account?

   To create an account you can:

Select at least one item in the store and add it to your shopping cart,

Proceed to checkout,

Fill in all your personal details,

Select “Create an account?” and fill in a password in this section

N.B. Please keep in mind that you don’t need an account to order on our website.

You can order as a “Guest” anytime you want but you won’t be able to check your user history.

What can I order?

You can only order the items that are available on Les Lyon website.

N.B. If something is unavailable, unfortunately it means that it’s not in stock anymore.

Do I receive a confirmation email when I order something?

   When you order something on our website you receive:

An email that informs you we received your order,

A second confirmation email, informing you that your package will be shipped as soon as possible,

N.B. Depending on your spam settings, our confirmation email could end up into your spam box or in a different folder.

If the confirmation email isn’t in any folder, you might have filled in the wrong email address.

In this case, please contact us providing your full name and address and we will give you more information about your order.

Do you ship to my country?

Domestic

Most orders will ship out within 3-7 business days of ordering. Your order will be shipped Standard Post Office. Once shipped, orders are generally received within 7 business days. We do not ship on Saturdays, Sundays, or holidays. While we will do all we can to ensure your order is delivered on time, Leslyon.com can not be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

The shipment will be sent to the nearest post office / right in the mailbox and you will receive an e-mail / SMS notification when you can pick up the package.

Our standard shipping cost is 39,- kr and up depending on the total weight of items. 

There is free shipping on orders over kr 1500,-

Once your order has shipped, you will receive an e-mail with tracking number.

International

Most orders will ship out within 3-7 days of ordering. Your order will be shipped Standard Post Office. Once shipped, orders are generally received within 10-12 business days. We do not ship on Saturdays, Sundays, or holidays. While we will do all we can to ensure your order is delivered on time, LesLyon.com.com can not be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

The shipment will be sent to the nearest post office / right in the mailbox and you will receive an e-mail / SMS notification when you can pick up the package.

Our standard shipping cost is 39,- kr and up depending on the total weight of items.

There is free shipping on orders over  € 150,-

N.B. International orders are shipped with duties and taxes due upon delivery via our Standard Service.

*Orders, shipped via Standard, can incur duties and taxes. Duties and taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the Tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office.

How do I order?

   To place an order you can:

Select the product in the size you would like to order,

Click on “Add to Cart”,

Check your order in the “Cart”,

If you have a Coupon, you can apply it in the cart,

When you are sure of your order click on “Proceed to check out”,

Fill in all your personal details,

Select the Payment Method you would like to use,

Click on “Place Order” and proceed with the payment of the order.

Which Payment Method can I use?

Visa, MasterCard, American Express

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